Dr Michael Rosemann

Title: Rapid Process Redesign in the Digital Age.

Abstract: The opportunity-rich environment of the digital economy has created a much broader process design space. However, current BPM approaches are insufficient and too complex for organizations wanting to quickly capitalize on emerging digital affordances. This presentation will cover three related aspects. First, it will propose the paradigm of revenue resilience in the context of ambidextrous BPM as the essential design objective for customer facing processes. Second, various digital design principles will be discussed allowing organisations to consider new digital opportunities when shaping future processes. Third, a rapid process redesign approach called ‘The NESTT’ will be introduced demonstrating that research-informed, rigorous process improvements are possible within 20 days. The presentation will be based on international case studies. It will leave the audience with a set of oppositional thinking patterns stimulating the much needed further advancement of BPM.


Dr. Marlon Dumas

Title: BPM Techniques and Tools: A Tour of the Business Process Lifecycle.

Abstract: Business Process Management (BPM) is a well-established discipline with a rich and continuously evolving portfolio of techniques and tools covering a wide range of business concerns. In this talk, we will expose the richness of techniques and tools available to BPM practitioners through the lens of a business process lifecycle going from process identification to process monitoring. We will also highlight challenges and opportunities that ongoing business and technology trends are bringing to the BPM discipline, and how these trends might translate into new or enhanced techniques, tools and practices over the coming decade.


Dr Michael zur Muehlen

Title: The Mirror and the Road Ahead – Moving from Reactive to Predictive Process Management

Abstract: Knowledge work is on the verge of an industry-scale transformation. Advances in process discovery and business decision management, robotic process automation and advanced analytics enable organizations to anticipate change, focus on the design of client-centric services and automate traditional back-office operations. But many organizations struggle to transform from a look-behind management style to focus on the road ahead. In this presentation we discuss how emerging technologies can help transform five core types of work: Gather, Decide, Inform, Update, and Manage. We illustrate the application of new tools and techniques using case studies from defense, financial services and higher education. Attendees will learn how to leverage analytics and decision modeling to transform business process management practices from a fix-what’s-broken attitude toward positioning for change.